FAQ

Click on the "Log in" button located at the top right of any page to "Log in" or "Create Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

In case you forgot your login information, please click on the "Forgot your password?" button on the log in page.

You are able to check your order status through your own GripLite Account.

In case of duplicate orders, please contact our Customer Support to resolve the issue.

Unfortunately Cash on Delivery is not available at this time.

6. How can I pay for my order?

GripLite currently accepts Paypal.

 After your item has been shipped, an e-mail confirmation will be sent to the e-mail address you have provided during your registration.

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be seperated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

9. What do I do if my order is damaged?

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please contact our Customer Service team via E-mail so they can get you your item(s) as soon as possible.

10. I received the wrong goods, what do I do?

Although we strive for perfection, on a rare occasion we send the wrong items. So sorry for any inconvenience cause but our Customer Service team is always on standby to resolve these types of situations. Please contact us as soon as possible via E-mail so we are able to resolve the situation and get you your item(s) as soon as humanly possible.